Refund policy
Returns
We offer a 30-day returns period from the date of purchase. If more than 30 days have passed since your purchase, we may be unable to offer a refund or exchange.
To be eligible for a return, your item must:
- Be unused and in the same condition in which you received it.
- Be returned in its original packaging.
Refunds
Once we receive your returned item, we will inspect it and email you to confirm that your return has been received.
We will then let you know whether your refund has been approved.
If approved, your refund will be processed and credited to your original payment method. Please allow several working days for the refund to appear, as processing times can vary depending on your bank or payment provider.
Late or Missing Refunds
If you have been notified that your refund has been processed but have not yet received it:
- Check your bank account again.
- Contact your card provider, as refunds can sometimes take several days to appear.
- Contact your bank, as additional processing time may be required before the refund is credited to your account.
If you have completed these steps and still have not received your refund, please contact us at info@sfixx.co.uk.
Exchanges
We only offer exchanges for items that are defective or damaged.
If you need to exchange an item for the same product, please email info@sfixx.co.uk and we will provide further instructions.
Returning Your Item
Please send returns to:
SFIXX Limited
Unit 15
Old Waleswood Colliery
Sheffield
S26 5PQ
United Kingdom
Unless otherwise agreed, you are responsible for the cost of returning your item.
Return shipping costs are non-refundable. Where applicable, any return shipping costs paid on your behalf may be deducted from your refund.
Delivery times for replacement or exchanged products may vary depending on your location.
For items valued at more than £50, we recommend using a tracked delivery service and/or purchasing appropriate shipping insurance. We cannot guarantee receipt of returned items that are lost in transit.